Privacy Policy

Your privacy matters. Learn how we protect and handle your data.

🕐Last Updated: September 16, 2026
🛡️Our Commitment

At Gym Titan, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gym management software and services.Gym Titan is designed exclusively for gym owners and fitness facility operators to manage their gym operations and member data.

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1. Information We Collect

▸1.1 Information You Provide

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Business Information

Gym name, business address, license number, owner details, and billing information

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Account Information

Name, email address, phone number, password for gym owner/operator accounts

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Payment Information

Credit card details, billing address (securely processed through third-party processors)

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Communication Data

Messages, feedback, and support correspondence with our team

▸1.2 Automatically Collected Information

  • Usage Data: Pages visited, features used, time spent, and interaction patterns
  • Device Information: IP address, browser type, operating system, device identifiers
  • Cookies and Tracking: Session data, preferences, and analytics information

▸1.3 Gym Member Data (Stored on Your Behalf)

  • Member Information: Data about your gym members that you input and manage (names, contact details, membership plans)
  • Attendance Records: Member check-in/check-out times and gym visit frequency
  • Payment History: Member subscription payments, billing history managed through your gym account
  • Workout Data: Training sessions and progress tracking data you record for your members
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Important: You (the gym owner) are the data controller for your members' information. We act as a data processor, storing and processing this data on your behalf according to your instructions. You are responsible for obtaining proper consent from your members and complying with applicable privacy laws.

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2. How We Use Your Information

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Service Delivery

Provide, maintain, and improve our gym management software platform

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Account Management

Create and manage gym owner accounts, process payments, handle subscriptions

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Communication

Send service updates, newsletters, and respond to gym owner inquiries

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Analytics

Understand platform usage patterns and improve gym management features

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Security

Detect fraud, prevent abuse, and ensure platform security for all gym businesses

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Legal Compliance

Comply with legal obligations and enforce our terms of service

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3. Information Sharing and Disclosure

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We do not sell your personal information to third parties.

We may share your information with:

  • Your Gym Staff: Authorized staff members you add to your gym account with appropriate role-based access
  • Service Providers: Third-party vendors who assist with payment processing, email delivery, hosting, and analytics
  • Legal Requirements: When required by law, subpoena, or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
Member Data: We do not access, use, or share your gym members' data except as necessary to provide the service or as required by law. You control and own your member data.
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4. Data Security

We implement industry-standard security measures to protect your information:

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Encryption

Data encrypted in transit and at rest (SSL/TLS)

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Authentication

Secure password hashing and authentication protocols

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Security Audits

Regular security audits and vulnerability assessments

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Access Controls

Strict access controls and employee training

⚠️ Important: While we strive to protect your information, no method of transmission over the internet is 100% secure.
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5. Your Rights and Choices

1

Access

Request a copy of your personal information

2

Correction

Update or correct inaccurate information

3

Deletion

Request deletion of your personal data

4

Opt-Out

Unsubscribe from marketing communications

5

Data Portability

Receive your data in machine-readable format

6

Restrict Processing

Limit how we use your information

To exercise these rights, contact us at:

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6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings.

Essential

Essential Cookies

Required for basic functionality and security

Analytics

Analytics Cookies

Help us understand how users interact with our platform

Marketing

Marketing Cookies

Used for targeted advertising (with your consent)

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7. Data Retention

We retain your gym business information and member data for as long as your account is active and as necessary to provide our services and comply with legal obligations. When you close your gym account, we will retain the data for 30 days to allow you to export your data, after which it will be permanently deleted, except where we are required to retain it for legal, tax, or regulatory purposes.

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8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

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9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

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11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

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Address

Karachi, Pakistan

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12. GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to object to processing of your personal data
  • Right to lodge a complaint with a supervisory authority
  • Right to withdraw consent at any time
Lawful basis for processing: consent, contractual necessity, legal obligations, and legitimate interests.
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13. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to deletion of personal information
  • Right to non-discrimination for exercising your rights

Questions About Your Privacy?

Our team is here to help. Reach out anytime with questions or concerns.

Contact Us